Thank you for shopping with Verssatile. We take pride in delivering premium ethnic wear for men and ensuring our customers receive the best quality at affordable prices. Our commitment to quality, value for money, and excellent customer experience is unwavering.
If you encounter any issues with your purchase or receive a damaged item, you may return it to us for store credit or an exchange. Below are our terms and conditions for returns, exchanges, and refunds:
Return and Exchange
Returns must be made within 2 days of the delivery date. All returned items must be:
- In new and unused condition.
- With all original tags and labels attached.
- Free from signs of tampering.
Exchange Conditions:
- The exchanged item must be priced equal to or higher than the returned item. If the new item is higher in price, you will need to pay the difference.
- Partial returns are accepted, but they should not break up a garment set.
Return Process
To return an item, please email us at info@verssatile.com or call us at +917304460610 to request a return. We will confirm the return via email. You can courier the item back to our shipping address, or we can arrange for our delivery partner to pick up the item from your address.
Note: Returns will not be accepted for orders placed via Cash On Delivery (COD).
Refunds
After receiving and inspecting your returned item, we will process your refund. Please allow 7 to 10 business days for the refund to be processed. Refunds may take 1-2 billing cycles to appear on your statement, depending on your bank or credit card company. We will notify you by email once your return has been processed.
Refunds will be issued in the form of:
- Online payment to your bank account.
- An exchanged item priced the same or higher (*after paying the difference).
Refunds will be processed ONLY in cases of:
- Wrong size delivered.
- Item not received.
- Wrong item delivered.
No Refunds will be processed if:
- The item has been worn or shows noticeable wear.
- The item is returned in a damaged or used condition.
Note: In case of a defective or damaged item, please email us with images of the item within 2 days of delivery. Once approved, we will send a replacement.
COD refunds are not available.
Cancellation
As all our outfits are made to order, we do not accept cancellations.
Shipping
We provide free shipping within India. Orders will be shipped within 2 days from our warehouse. Delivery typically takes 2-4 days.
Queries
For any further queries regarding our return and refund policy, please contact us at info@verssatile.com or +917304460610. We are happy to assist you.
Disclaimer: Verssatile is not responsible for any changes in the color or feel of the fabric after washing or dry-cleaning.
